Customer Service Representative
Job Purpose
To work within a team environment to coordinate day to day service, including triaging incoming calls for customers well assuring customer expectations are exceeded. Other duties will include but not limited to coordination, research and maintenance schedules. Looking for someone who has long term goals of being apart of our Norwell Family.
Job Type: Permanent
What is in it for you?
- Day Shift
- Competitive Benefit package
- Leadership and personal growth opportunities
- RRSP/Retirement Program
- Growing company with a family feel
- Employee appreciation events for the entire family
- Competitive Wage
Role and Responsibilities
- Front line communication for serving customers
- Lead incoming and outgoing customer service calls
- Support Service / VMS team
- Follow up with customer requests
- Cross-reference parts and labour hours as needed
- Organize and triage workload to assure completion
Skills and Qualifications
- Excellent communication / leadership skills
- Attention to details
- Proven time management skills in fast-paced, priority changing environment
- Self-motivated person with ability to multi-task and work under pressure
- Knowledge of dairy industry an asset
Schedule: