Account Manager

Role: Account Manager
Location: Eastern Ontario
Reports To: Customer Relations Manager
Compensation: The expected salary range for this role is $60,000-$70,000, 
commensurate with experience and qualifications

Introduction to Norwell – Dairy Done Well
At Norwell Dairy Systems, we believe that we are only as successful as our customers are. Every day we strive to listen, connect & deliver, understanding our customers unique needs and finding innovative solutions to meet those needs. 

Our people are our biggest strength. Dedicated professionals who care deeply about the success of our customers, the well-being of their animals and the future of our industry. For over 45 years, we have been a trusted partner to Ontario dairy producers, delivering proven solutions that support healthy herds, efficient dairy operations and sustainable growth.

Joining Norwell means becoming part of a team that’s passionate, purpose-driven, and dedicated to excellence in all we do. Wherever you work in our company, your work matters – to our customers, to their animals & to our mutual success

Job Purpose

An Account Manager plays a crucial role in maintaining & enhancing Norwell’s relationship with its customers. You will 
serve as a “bridge” between our company’s technical services and the customer. You will be instrumental in ensuring 
that our customers receive the highest quality service & support, fostering trust and a long-term relationship.

• Maintain and grow Norwell’s service and supply business with Ontario dairy producers in your prescribed 
  management area.
• Develop key account business. Key accounts are dairy producers identified for "above and beyond the call of 
  duty" within your prescribed management area. A significant part of this role is to maintain and grow a strong 
  relationship with the key accounts.
• Build & promote a strong Norwell brand in your prescribed management area.
• Be your customers champion within Norwell by being their point of contact.
• Willingness to always ask valued dairy producers “how are we doing?” and provide the appropriate feedback to 
  management

Key Responsibilities and Accountabilities

• Manage the sales and relationships of your accounts to prescribed targets, reviewed and set annually.
• Routinely visit existing accounts as required and sell farm supplies.
• Actively cultivate, and assist where possible, the capital sales process for your accounts.
• Manage collections (Accounts Receivable) of your accounts.
• Become the “go to” contact person for all Norwell related business, directing your customers to the correct 
  person, supporting a solutions-driven process.
• Develop business in your prescribed management area, cold calling on dairy producers to establish new contacts 
  and business.
• Based on your product, customer, and industry knowledge, recommend product offerings and packages to your 
  accounts that are appropriate for their success.
• Ensure your customers are aware of any product promotions or new product introductions.
• Collaborate with sales and marketing teams to elevate customer experiences, reporting on market trends and 
  updates on their buying habits.
• Collaborate with our Service and Customer Care teams to make sure any customer problems or concerns are 
  dealt with properly and in a timely manner.
• Will adhere to the internal processes & initiatives put in place by our Supply Chain team to keep our parts and 
  supply inventory accurate.
• Actively participate in trade shows, open houses and related industry events.
• Continually learn and grow in product and industry knowledge.
• Participate in training as prescribed by Norwell & our Suppliers.
• Abide by our established corporate employment policies, including compliance with Health and Safety protocols.
• Provide liner changes on dairy farms where required.
• Promote “Scheduled Maintenances” to accounts.
• Sell “midcap” products to customer base

Work Experience and Requirements

• Good overall knowledge of dairy industry in Ontario.
• Proven organizational skills.
• Previous exposure to working with CRM packages is an asset.
• Goal oriented.
• Previous sales and/or customer service experience.
• Demonstrated accountability and willingness to “own” the activities of accounts and relationships.
• Must be adaptable to many different customers' personalities.
• Exceptional communication skills, verbal and written with an ability to grow and foster internal staff and customer 
  relationships.
• Team player with a commitment to Norwell’s goal of elevating the customer’s experience.
• Motivated, Driven & a Self Starter
• Proficient in English, both written and spoken.
• Proficient in French is an asset
• Excellent working knowledge of Microsoft Office products such as Outlook, Word, and Excel.
• Must have a valid drivers’ license and be insurable with Norwell’s insurance coverage.
• Must successfully complete the appropriate Norwell and vendor-provided training.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as deemed necessary to meet the ongoing needs of the organization.