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Account Manager

Job Purpose

  1. Maintain and grow Norwell’s service and supply business with Ontario dairy producers in your prescribed management area.
  2. Develop key account business. Key accounts are dairy producers identified for "above and beyond the call of duty" within your prescribed sales area.  A significant part of this role is to maintain and grow a strong relationship with key accounts.
  3. Ensure the strong Norwell brand is developed with your prescribed management area.
  4. Be your customers champion within Norwell by being their point of contact.
  5. Willingness to always ask valued dairy producers  “how are we doing?”, and provide the appropriate feedback back to management.


Key Responsibilities and Accountabilities

  • Manage the sales and relationships of your accounts to prescribed target area.
  • Routinely visit existing accounts as required and sell farm supplies.
  • Provide liner changes on dairy farms where required.
  • Promote “Scheduled Maintenances” to accounts.
  • Sell “midcap” products to customer base.
  • Actively cultivate, and assist where possible, the capital sales process for your accounts.
  • Manage collections (Accounts Receivable) of your accounts to ensure.
  • Become the “go to” contact person for all Norwell related business, directing your customers to the correct person, supporting solutions-driven processes.
  • Develop business in your prescribed management area, cold calling on dairy producers to establish new contacts and business.
  • Based on your product, customer and industry knowledge, recommend product offerings and packages to your accounts that are appropriate for their success.
  • Ensure your customers are aware of any product promotions or new product introductions.
  • Collaborate with sales and marketing teams to elevate customer experiences, reporting on market trends and updates on their buying habits.
  • Actively participate in trade shows, open houses and related events in your area and as assigned.
  • Provide input on plans for trade shows and events, including team involvement, product mix, and priorities of dairy producers.
  • Continually learn and grow in product and industry knowledge.
  • Participate in training as prescribed by Norwell, from time to time.
  • Abide by established corporate employment policies.


Work Experience and Requirements

  • Proven organizational skills.
  • Previous exposure to working with CRM packages is an asset.
  • Goal oriented.
  • Previous sales and/or customer service experience.
  • Demonstrated accountability and willingness to “own” the activities of accounts and relationships.
  • Good overall knowledge of dairy industry in Ontario.
  • Must be adaptable to many different customers' personalities.
  • Exceptional communication skills, verbal and written with an ability to grow and foster internal staff and customer relationships.
  • Team player with a commitment to Norwell’s goal of elevating the customer’s experience.


Education Requirements

  • Proficient in English, both written and spoken.
  • Excellent working knowledge of Microsoft Office products such as Outlook, Word and Excel.
  • Must have a valid drivers’ license and be insurable with Norwell’s insurance coverage.
  • Must successfully complete the appropriate Norwell and vendor-provided training.


NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as deemed necessary to meet the ongoing needs of the organization.

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